Company Overview:
Sigma Consulting Group, based in Lagos, is a distinguished recruitment firm providing end-to-end recruitment solutions and strategic business consulting services across Africa. With over a decade of expertise, we specialize in specialist executive search, volume recruitment, and RPO, catering to high-demand sectors such as healthcare, technology, oil and gas, and e-commerce.
About Our Client:
Our client is a leading retail chain with operations across Nigeria since 2014, offering a wide variety of consumer goods, from groceries to electronics. Known for its customer-centric approach, the company has been expanding rapidly and is committed to providing exceptional shopping experiences to its customers.
Role Summary:
As a Sales Associate at our client’s retail chain, you will be responsible for assisting customers with their shopping needs, providing product information, and processing sales transactions. You will play a key role in delivering excellent customer service and ensuring a positive shopping experience for customers.
Responsibilities:
- Greet customers as they enter the store and assist them in finding products and making purchasing decisions.
- Provide product information, answer customer inquiries, and offer recommendations based on customer needs and preferences.
- Process sales transactions accurately and efficiently, including cash, credit card, and electronic payments.
- Maintain a clean and organized store environment, including restocking shelves, arranging displays, and ensuring product availability.
- Assist with inventory management tasks, including receiving shipments, stocking shelves, and conducting inventory counts.
- Monitor and replenish merchandise levels to ensure adequate stock levels and minimize out-of-stock situations.
- Maintain knowledge of current sales promotions, discounts, and special offers, and communicate them to customers.
- Address customer concerns and complaints in a timely and professional manner, escalating issues to management as needed.
- Collaborate with team members to achieve sales targets and ensure customer satisfaction.
Requirements:
- High school diploma or equivalent; additional education or training in sales or retail is a plus.
- Previous experience in retail sales, customer service, or a related field is preferred but not required.
- Strong interpersonal and communication skills, with the ability to engage with customers and provide exceptional service.
- Ability to work effectively in a fast-paced environment and multitask while maintaining attention to detail.
- Basic math skills and proficiency in operating cash registers and point-of-sale systems.
- Positive attitude, enthusiasm, and willingness to learn and grow in a retail environment.
Benefits:
- Competitive salary package with opportunities for performance-based incentives.
- Opportunities for career growth and advancement within the retail industry.
- Training and development programs to enhance sales and customer service skills.
- Employee discounts on merchandise and products sold in the store.
- Supportive work environment with a diverse and inclusive team culture.
How to Apply:
Interested candidates should send their CV and cover letter to hiring@mysigma.io with the subject line “Sales Associate Application”.