Location: Ikeja, Lagos
Salary: ₦150,000 – ₦180,000 (Monthly)
Experience Required: Minimum 2–4 years in a Radiological or Diagnostic Imaging setting
Employment Type: Full-time
Industry: Healthcare / Medical Services
Job Summary
We are currently seeking an experienced and professional Receptionist to join our front desk team at a leading Radiology Hospital in Ikeja, Lagos. The ideal candidate must have extensive prior experience in a radiology or diagnostic imaging environment, with a strong understanding of patient flow, scheduling systems, and radiology terminology. This position plays a critical role in delivering excellent patient service and ensuring the smooth daily operation of the front desk.
Key Responsibilities
- Patient Interaction: Greet patients and visitors warmly, provide clear information, and respond to inquiries with professionalism and empathy.
- Record Keeping: Accurately verify and update patient demographics and ensure seamless registration into the radiology system.
- Scheduling & Appointments: Coordinate and manage radiology appointments, liaise with referring physicians, and ensure accurate exam scheduling.
- Data Entry: Enter and maintain precise patient and examination data in electronic health record (EHR) systems.
- Administrative Tasks: Handle incoming calls, manage patient invoicing and billing, and support administrative functions.
- Customer Service: Deliver outstanding service to patients, physicians, and internal teams, promoting a positive patient experience.
- Reception Area Management: Maintain a clean, organized, and professional reception area that reflects the standard of care provided.
Key Skills and Qualifications
- Communication: Exceptional verbal and written communication skills for interacting with patients, staff, and clinicians.
- Customer Service: Demonstrated ability to provide friendly, efficient, and patient-centered service.
- Computer Proficiency: Skilled in using medical software systems, EHR platforms, and Microsoft Office tools.
- Organizational Abilities: Strong multitasking and organizational skills to manage schedules, calls, and documentation.
- Basic Billing & Accounting: Working knowledge of invoicing, patient payments, and billing systems.
- Work Under Pressure: Ability to remain composed and effective in high-volume or time-sensitive situations.
Educational Qualifications
- Bachelor’s Degree (BSc) in Business Administration, Mass Communication, or a related field is required.
- Additional certification or diploma in Medical Office Administration or Medical Reception is a strong advantage.
Industry Experience (Essential)
- Must have at least 2–4 years of hands-on experience working in a Radiology, Diagnostic Imaging, or similar medical facility.
- Familiarity with radiology-specific scheduling systems and terminology is critical.
Benefits
- Competitive salary within industry standards
- Health and wellness support (where applicable)
- Career development opportunities within a reputable radiology practice
- Supportive and structured working environment
- Performance-based growth and advancement potential
- Exposure to a modern, technology-driven healthcare setting
Why Join Us?
- Join a respected radiology hospital known for excellence in patient care
- Be a key part of a collaborative and professional medical team
- Build your career in a specialized and rewarding healthcare environment