QRx Key Account Associate
Location: Porto-Novo
Job Type: Contract
About Sigma Consulting Group:
Sigma Consulting Group is a premier talent acquisition and management solutions provider based in Africa. Established in 2013, we specialize in connecting top-tier professionals with innovative companies across various sectors. Our mission is to foster economic growth and drive innovation throughout the continent by helping organizations build exceptional teams.
About Our Client:
Our client is a rapidly growing healthcare company with a mission to make prescription medications more accessible and affordable for patients across Africa. Headquartered in Accra, Ghana, and supported by mission-driven investors, the company has expanded its reach to 9 African countries (Ghana, Nigeria, Zambia, Kenya, Rwanda, Malawi, Togo, Zambia, Ethiopia). By collaborating with drug manufacturers, healthcare providers, and third-party payers, they have successfully reduced the cost of medicines for hundreds of thousands of patients.
Job Description:
Our client is seeking a dynamic and results-oriented Key Account Associate to join their Retail team. The ideal candidate will be a dedicated professional who upholds high standards of service, working closely with customers to foster loyalty and enhance satisfaction. The Key Account Associate will play a critical role in supporting customer relationships and driving operational success, reporting directly to the Operations Manager.
Key Responsibilities:
- Maintain a positive, empathetic, and professional attitude towards customers at all times.
- Develop strong relationships with facility owners and oversee daily operations at partner locations while communicating our client’s values and the benefits of their model.
- Track and analyze facility revenues to drive growth, using data to make informed decisions about revenue development.
- Manage multiple customer accounts and ensure high levels of customer satisfaction.
- Coordinate quarterly health screenings and customer service training at partner facilities.
- Identify new business development opportunities with partner establishments, working to achieve agreed-upon revenue growth targets.
- Serve as the primary point of contact for partner facilities and ensure smooth daily operations.
- Provide technical assistance and product support to customers, acting as the subject matter expert on product knowledge.
- Collaborate with the Supply Chain team to ensure timely processing of orders and share consumption data to support monthly planning.
- Address and resolve operational issues such as billing discrepancies and delivery delays, tracking progress on problem resolution.
- Partner with the billing team to improve inventory processes and resolve billing issues.
- Work with the customer service team to enhance customer experience by implementing efficient procedures and tools.
- Assist in the creation and improvement of key marketing, training, and communication materials.
- Contribute to other initiatives critical to the continued success of the QRx service.
Ideal Candidate:
- Entrepreneurial mindset and a passion for improving access to high-quality, affordable medicines.
- Strong work ethic, self-driven, and able to work independently with minimal supervision.
- Fluent in French with excellent written, verbal, and organizational skills; English fluency is an added advantage.
- Proficient in Microsoft Office Suite, especially Excel.
- Experience in the healthcare industry (pharmaceuticals, clinical practice, or other healthcare services).
- Ability to provide data-driven advice and conduct industry analysis.
- Understanding of business development and stakeholder management.
- Excellent communication and presentation skills.
- Strong multitasking abilities with excellent time management and prioritization skills.
- Exceptional interpersonal skills for building relationships with diverse stakeholders.
Qualifications:
- Diploma in Pharmacy, Sales and Marketing, or a related field.
- 3+ years of professional experience in the healthcare sector (including internships).
- Pharmacists or pharmacologists are preferred.
How to Apply: Interested candidates who meet the qualifications above are encouraged to apply by sending their CV and a cover letter to hiring@mysigma.io
This role offers an exciting opportunity to contribute to a growing company focused on making a meaningful impact on healthcare accessibility across Africa.
If you are passionate about improving healthcare delivery and driving customer success, we encourage you to apply!